Resident Liaison Officer

South East England

This vacancy is now closed

Morgan Sindall Property Services Limited
Ref
73535
Vacancy title
Resident Liaison Officer
Function(s)
Project Management - Property Services
Contract type
Full time permanent
Region
South East England
Location(s)
Various sites located throught Basildon and and other locations to suit the Basildon HUbs operational requirements
Description

 

Salary from £24,000 per annum 

Benefits

23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.

About the Company

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.  Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

 

Using data, we provide actionable insights for our clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities (e.g. domestic abuse) and protect the environment. Collaborating with our partners, we find solutions to support and deliver projects to the highest quality and standards.

 

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

 

About the Role

Purpose:

 

To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.

 

Key Responsibilities:

 

  • Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
  • To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
  • To deliver agreed targets within the service area, with support from Project Manager
  • Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
  • Communicating with residents / client throughout works program
  • To promote value for money and continuous improvement within the service area.
  • Promote a safeguarding culture within Morgan Sindall
  • Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
  • Highlight any possible breaches of Health & Safety or unsafe working practices
  • Liaise with the various sections within the project department to help improve KPI’s.
  • Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure

About You

Candidates must have good communication skills; must be able to communicate very confidently both verbally and in writing.

 

Full or Automatic UK driving licence held for minimum 12 months

 

The following behaviour principles are important to this role:

 

  • Put customers first
  • Do the right thing
  • Are passionate about what we do
  • Grow together
  • Strive to be sustainable

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel


Positive about women into construction    Investors in People