Permanent – Full Time
We are looking to recruit a Customer Care Lead to join us at our Boston Office in Lincoln.
About the Role
Joining our team, you’ll be responsible for providing a first-class liaison and administrative support to our Project Team within a busy environment. You’ll liaise with a wide and diverse customer base in a professional and efficient manner, delivering an excellent level of client liaison, whilst ensuring high levels of customer and client satisfaction.
You’ll log any complaints received, swiftly resolving in accordance with our policy and procedures, delivering agreed targets within the service area, whilst keeping manual and electronic records of all enquiries, requests and complaints.
You’ll be required to attend meetings, occasionally providing services outside of the usual working hours as agreed.
About You
With previous experience working in a busy team, with a high-profile client, you’ll have excellent customer service skills and a focus on business improvement.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal.
Benefits
26 days holiday plus bank holidays, enhanced pension plan, private healthcare, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.