We are looking for a hardworking and committed Administrator to work 50% of the time with our current office administrator and 50% of the time assisting our Customer Service Manager.
The role involves managing and delivering post contract services to our clients and purchasers. To continually improve our customer journey and enhance our customer satisfaction results.
Based in the Thorpe Road office, the role will include:-
- Effective management and co-ordination of all technical drawings
- Continual upkeep of project drawing registers including new drawing updates
- Typing of standard letters for various departments together with any additional reports/minutes
- Photocopying large documents, including tenders and any documents as required by other personnel
- Filing of correspondence and documents for operations department on a regular basis or as required for other departments.
- Printing and binding of forms, documents and registers for sites
- Undertaking any administration duties required by site personnel which may entail the production of site specific documents, site signage, site files and some standard letters
- Collating information and producing large Health and Safety files at the completion of each site for our clients.
- Researching and producing professional Home User Guides for each new build dwelling at the completion of the project.
- Forwarding all completion/test certificates to the relevant governing bodies prior to the handover date
- To cover other administration positions as required during breaks and holidays
- Keeping to the yearly audit schedule and undertaking the quality audits for all sites and office departments in accordance with ISO regulations and direction from the Health & Safety Manager
- Cover reception during breaks and holidays as necessary
- Assisting the Customer Care Manager with administrative duties and answering the customer care phone in her absence
- Assisting with organising our Customer Care Operatives daily diary, including coordinating works to Open Market and Housing Association properties as and when required.
- Liaise and organise subcontractors/suppliers works
- Log and respond to all correspondence that comes into the Customer department by phone, letter, email and fax
- Set up new sites and plots on COINS database
- Record all reported defects onto COINS database and update records/files
- Various other Customer Care administrative duties as and when requested by the Customer Care Manager.