SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Project Administrator
Type: Part Time, Thursdays & Fridays
Salary: £ 20,500 pro rata (£8,200 per annum), plus excellent benefits
Based: Camberley, Surrey
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
About The Role
A Project Administrator is required on a part time basis on a busy contract in Camberley. Your role will be to assist the Contract Team in ensuring that the business maintains a professional approach to our Customers and staff.
You will be responsible for the administrative function, communicating contract specific information to the team and maintaining the filing systems. You will schedule our engineer’s appointments and monitor their daily workload to maximise productivity. You will also be a point of communication for our clients and third party contractors.
The purpose of this role is to deliver a first class administrative support to the project team, liaising with a wide and diverse customer base. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction. The successful candidate will be responsible for efficient and effective planning of maintenance regimes and responsive repairs ensure we meet our client key performance indicators. Regular communication day to day with the project team, engineers and subcontractors in addition to the client and customers.
A knowledge of maintenance repairs and FM/Helpdesk functions would be a distinct advantage.
To be successful in this role, you will have a proven track record in a fast paced customer service environment, particularly within the property services or similar related industry. You will have experience delivering and maintaining the service delivery and KPI reporting required.
You will have excellent interpersonal skills and deliver effective interaction with all members of the team. You will have the ability to develop and maintain good working relationships with the client, employer’s representatives and all key stakeholders.
Hours of work
Thursday & Friday each week, 08:30 - 17:00 with an hour for lunch each day.
About You
The person fulfilling this role should be organised, flexible and adaptable. All verbal and written communication to be achieved to the highest standard. A high level of customer service and professionalism is a must.
You must be reliable, able to work under deadlines and be able to prioritise accordingly. Ideally a background in the repairs and maintenance industry is desirable with knowledge of Schedule of Rates contracts. Technical background is also desirable.
Those experienced with helpdesk functions/PFI and repairs and maintenance service deliverables will be encouraged. This is a progressive role and requires a tenacious, but customer focused individual that can take responsibility and make a difference.