Customer Care Co-ordinator

SUMMARY

We are currently looking for a Customer Care Co-ordinator who has experience of working in the housing market, for a fixed term 12 month maternity cover contract. You will be responsible for delivering the administration process of post-sales completion of defects and release of retentions.

COMPANY SUMMARY

As an Investors in People Gold award employer, Lovell has evolved in recent years into a leader in housing solutions. We are committed to enhancing the communities in which we work, building quality homes for real people.

Lovell is an equal opportunities employer.

ROLE DESCRIPTION

Liaising with customers and field-based repair teams and site-based operations teams, you will be responsible for maintaining a positive relationship with customers and contacts while ensuring an efficient resolution of defects and issues. The role will be based at our regional office in Altrincham.

In return for your hard work we can offer you a well-rounded package including private medical insurance, pension scheme and above all, a friendly working environment where hard work and commitment are recognised and rewarded.

REQUIRED SKILLS & EXPERIENCE

If you are enthusiastic, tenacious, like a challenge and passionate about achieving customer satisfaction, then this may be the ideal role for you. The ideal candidate will have worked for a housebuilding contractor previously and will have experience in a customer care/service or resident liaison role.