Customer Performance Co-ordinator

West Midlands

This vacancy is now closed

Morgan Sindall Property Services Limited
Ref
60020
Vacancy title
Customer Performance Co-ordinator
Function(s)
Social Housing/Repairs & Maintenance
Contract type
Full time permanent
Region
West Midlands
Location(s)
Wednesbury
Description

SHAPING OUR FUTURE….

REDEFINING SERVICE IN OUR SECTOR…….. AND

DELIVERING ON OUR ‘PEOPLE PROMISE’

 

Role: Customer Performance Co-ordinator (Scheduler)

Salary: £18,040 per annum

Based: Wednesbury, West Midlands

 

‘You can count on us!’

Our people tell us they can always depend on their colleagues at work. Could they count on you?

Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.

 

About The Role

The purpose of this role is to deliver a first class customer care and repair scheduling to our clients. By co-ordinating activities including defect management and constant communication across all channels. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction.

You will be responsible for effectively scheduling various repairs to domestic properties across the West Midlands area and client liaison at all levels. Therefore the ability to manage your own workload and prioritise effectively is a must.

You will require knowledge of scheduling systems and the operating areas. A knowledge of maintenance repairs and schedule of rates would be an added advantage as would customer service experience.

Hours of work are 37.5 hours with shifts between 8am and 5pm

 

About You

To be successful in this role, you will have a proven track record in a fast paced customer service environment, particularly within the property services or similar related industry, You will have experience delivering and maintaining the service delivery and KPI reporting required.

Candidates ideally will have experience of working in the Social Housing sector (or similar industry); with the ability to maintain full operational control of R&M contracts, lead and support the day to day function of the team; scheduling, resource utilisation, variations and risk escalation. Monitor and complete client reporting and KPI information.

You will have excellent interpersonal skills and deliver effective interaction with all members of the customer service team. You will have the ability to develop and maintain good working relationships with the client, employer’s representatives and all key stakeholders.

You may have experience of the following: Scheduling, Customer Experience, KPI Reporting, Customer Service, Administration.

 

Closing date for applications is the 12th March 2017.

 


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