SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Customer Performance Co-ordinator
Salary: £18,962.00 per annum
Based: Sheffield, South Yorkshire
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
About The Role
The purpose of this role is to deliver a first class customer care service to our clients. By co-ordinating activities, including defect management and constant communication across all channels. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction.
About You
You will be a technically competent scheduler or planner, with significant potential, capability or experience of delivering excellent customer service, and maintaining high quality relationships.
Candidates ideally will have experience of working in the Social Housing sector (or similar industry); with the ability to maintain full operational control of R&M contracts, lead and support the day to day function of the team; scheduling, resource utilisation, variations and risk escalation. Monitor and complete client reporting and KPI information.
You will have the ability to maintain good working relationships with key stakeholders, demonstrate honesty with colleagues and contribute to team projects in participating where possible to make your mark.
Closing date for applications will be 14th April 2017.