SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Customer Performance Manager
Salary: £26,000 to £29,000 per annum, dependant on expereince
Based: Wednesbury, West Midlands
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
About The Role
This is an exciting and critical role within our structure, designed to support our Partnership & Project Managers in reshaping our business and assist in the management of our contract located in Wednesbury. This role will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will be championing a ‘perfect delivery’ service.
Specifically you will:
- Manage the business process systems, ensuring the attainment and compliancy of KPIs through effective scheduling and planning of our extensive mobile workforce including: value and case management targets
- Manage SH&E management, contract compliance and customer service metrics.
- Champion the mobilisation, education and ongoing development of both our quality systems and IS platform across the business
- Supervise the Customer Performance Coordinators with scheduling tasks
- Deal with complaints / disputes resolutions
About You
You will be either a technically competent ‘service engineer’, first line manager or senior scheduler with significant potential, commercial experience, capability or experience of delivering excellent customer service, maintaining high quality relationships and balancing a variety of stakeholder interests. Ideally the successful candidate will have experience of working in Social Housing Maintenance Contracts with excellent Team Management skills.
It would also be beneficial for the successful candiate to have already built up excellent Principles of Health and Safety, Data Anaylysis, Performance Management and MI Reporting.
This is a particularly exciting time in our evolution, with recent contract wins and expansion of our activities through the development of true partnership relationships, we will be looking for you to make your mark!
If you require information for this role please email: psrecruitment.central@morgansindall.com.