SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Customer Performance Co-ordinator
Salary: £18,000-£20,000 per annum plus generous benefits
Based: Billericay, Basildon
Type: Permanent
Immediate start available.
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
About the role
This is an exciting, newly defined and critical role within our structure, designed to support our contract team in reshaping our business. This role will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will assist in the implementation of the day to day operation and in championing a ‘perfect delivery’ service.
Specifically you will:
- Effectively plan and schedule Engineers to ensure that the scheduling process is delivering maximum productivity
- Assist the team in the day to day management and administrative compliancy of the Morgan ensuring a Perfect Delivery service.
- Support in the interpretation of data generated by the business process systems, and action accordingly with communication across a variety of stakeholders
As the location of this vacancy is not particularly accessible easily by public transport, it may be beneficial if you were able to drive.
About you
You will be either a technically competent scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service and maintaining high quality relationships.
You must have experience of working in a fast paced call centre environment ideally within the property services or similar industry.
This is a particularly exciting time in our evolution…… with recent contract wins and expansion of our activities through the development of true partnership relationships, we will be looking for you to make your mark!
Closing date for applications is the 14th April 2017.