SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Customer Performance Co-ordinator
Salary: £18,500 - £20,500 per annum, dependant on experience.
Based: Ashford, Kent
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
About The Role
The purpose of this role is to deliver a first class customer care & administrative service to our clients on a busy contract in Ashford, by co-ordinating activities including defect management and constant communication across all channels. You will assist in the implementation of the day to day operation and in championing a ‘perfect delivery’ service. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction.
Specifically you will:
- Effectively plan, schedule and monitor our Engineers to ensure that the scheduling process is delivering maximum productivity
- Communicate contract specific information to the team
- Act as a point of communication for our clients and third party contractors
- Assist the team in the day to day management and administrative compliancy, ensuring a Perfect Delivery service.
- Carry out a number of general administrative duties
- Support in the interpretation of data generated by the business process systems, and action accordingly with communication across a variety of stakeholders
About You
You will be either a technically competent scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service and maintaining high quality relationships.
The person fulfilling this role should be organised, flexible and adaptable. All verbal and written communication to be achieved to the highest standard. A high level of customer service and professionalism is a must.
To be successful in this role, you must be reliable, able to work to deadlines and to prioritise accordingly. You will have a proven track record in a fast paced customer service environment, particularly within the property services (R&M / Social Housing) or similar related industry. You will have experience delivering and maintaining the service delivery and KPI reporting as required. Possessing a technical background is also desirable.
Closing date for applications is the 31st of May 2017.