Customer Care Manager
Location: Scotland Central
Talented people are the key to our success
About us:
Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry?
Morgan Sindall provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. We aim to create great results for our customers, partners and ourselves.
Opportunity:
We have a fantastic opportunity within our Construction business for an ambitious and talented Customer Care Manager.
The successful candidate will be joining the existing team of passionate and dedicated coordinators.
We are looking for customer care professionals who have a wealth of knowledge in the main contracting market.
Experience of working on Educational, Healthcare, Leisure or Defence schemes between £5 and £20 million is an advantage.
We are looking for people who share our passion for the project at hand whilst also being able to work within a fun and hard working team environment.
Responsibilities:
As a customer care manager you will:
- Lead in the delivery of excellent customer service, guiding, coaching and leading the customer service team.
- Liaising with all operational sections to be able to improve our customer service position.
- Build further excellent relationships with our clients.
Already experienced as customer care manager you will have extensive knowledge of effective customer service management strategies and best practice. You will also have a detailed knowledge, of a wide range of current best practice and working effectively with managers and staff to achieve the most effective results.
About the Scotland Central Team:
The Scotland Central Team are currently working on projects across the Central Belt of Scotland. The current secured portfolio of work is varied and challenging and includes primary education, primary health care and long term residential care facilities together with future workload that encompasses all market sectors.
We are delighted to be Tier 1 contractors on both Hub West and Hub South West and are also currently partners on both the Edinburgh City Council and North Lanarkshire Schools and Centres 21 Frameworks which will be continue to provide excellent opportunities for our business for another three to four years. Our short to medium business plan going forward is to consolidate our business further in the Central Belt of Scotland by securing projects in Edinburgh, Ayrshire and Fife maintaining our relationship with Public Sector clients but growing our portfolio of commercial clients. We are looking for likeminded, ambitious people who share our passion about delivering high quality buildings and delighting customers but at the same time want to work for a business where embedded talent management is a key focus and where opportunities exist to develop and grow within a happy team environment.
Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation. We are also an Investors in People company.
Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.
In the recruitment process all applicants are required to provide the necessary right to work information and documentation.
Morgan Sindall has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies.