SHAPING OUR FUTURE….
REDEFINING SERVICE IN OUR SECTOR…….. AND
DELIVERING ON OUR ‘PEOPLE PROMISE’
Role: Customer Performance Manager
Salary: up to £30,000 depending on experience
Based: Croydon
‘You can count on us!’
Our people tell us they can always depend on their colleagues at work. Could they count on you?
Morgan Sindall Property Services is the newly created service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
This is an exciting, newly defined and critical role within our structure, designed to support our Project and Partnership Managers in reshaping our business. This role will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will have lead responsibility for the implementation and day to day operation assisting the Project manager in championing a ‘perfect delivery’ service. Specifically you will:
- Manage the business process systems, ensuring the attainment and compliancy of KPIs through effective scheduling and planning of our extensive mobile workforce including; value and case management targets,
- Manage SH&E KPIs, contract compliance and customer service metrics.
- Champion the mobilisation, education and ongoing development of both our quality systems and IS platforms across the business
You will be either a technically competent ‘service engineer’, first line manager, scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service, maintaining high quality relationships and balancing a variety of stakeholder interests,
This is a particularly exciting time in our evolution……. with recent contract wins and expansion of our activities through the development of true partnership relationships, we will be looking for you to make your mark!
Closing date for applications is 26th September 2017.