Role: Resident Liaison Officer
Salary: £24,000 - 29,000 depending on experience
Location: North and East London
We are looking for an enthusiastic and customer focused Resident Liaison Officer for our contract with Network Homes in and around North and East London preferably with internal and external refurbishment works experience in the social housing sector.
The role will be based around the following core duties:-
• Linking with customer/residents / line management
• Make initial contact with residents
• Visit tenants with details of work content
• Communicating with residents/ client throughout works programme
• Project administration
The purpose of this role is to deliver a first class RLO and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.
About You
You must have good knowledge of Microsoft Office and you must be able to interpret drawings and produce reports. You will also have advanced knowledge of site administration and health and safety in occupied homes and experience as either an RLO or in a similar role. The ideal candidate will have come from a housing / repairs & maintenance background, have previous experience in both Project Administration & as an RLO and the ability to pick up bespoke systems with ease.
You will possess excellent interpersonal and customer service skills and a full UK driving licence, as a company vehicle will be provided (work use only).
Closing date: 31st October 2017