Vacancy details

This vacancy is now closed

Division
Lovell Partnerships Limited
Ref
64048
Vacancy title
Customer Care Coordinator
Function(s)
Continuous Customer Care
Contract type
Full time permanent
Region
East Anglia
Location(s)
Norwich - East Anglia Sites
Description

We are looking for a hardworking and committed Coordinator to work in our Customer Care Department.

  • The role involves managing and delivering post contract services to our clients and purchasers. To continually improve our customer journey and enhance our customer satisfaction results.
  • Based in our Broadland Business Park office, the role will include:-
  • Achieve customer satisfaction – provide feedback to the customer and manage effective resolution of defects within the timescale agreed.
  • Maximise standards for property handover through Home Demonstration.
  • Provide feedback to Customer Care Manager of reoccurring problems.
  • Carry out post completion inspections as required and implement action.
  • Assist in the organisation of Customer Care Operatives diaries.
  • Maintain the image of a customer friendly company.
  • Carry out an informative Home Demonstrations with purchasers prior to legal completion representing the company in a professional manner at all times.
  • After Home Demonstrations follow up with the customer and make sure defects are rectified in a timely manner.
  • Produce The Handover Documentation Folders when required including making up key fobs etc.
  • Answer incoming calls into the Customer Care Department in a timely manner – within 3 rings.
  • Log all correspondence that comes into the Customer Care Department by phone, letter, email and fax onto COINS/CRM. 
  • Record all reported defects onto COINS/CRM database and update the system when appointments are booked. 
  • Liaise and organise subcontractors/suppliers works.
  • Attend Customer Care Team Meetings and provide update on outstanding issues.
  • Providing emergency contact cover via Lovell R&M.

 

 

 

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