Vacancy details

This vacancy is now closed

Division
Morgan Sindall Property Services Limited
Ref
65270
Vacancy title
Resident Liaison Officer
Function(s)
Project Management - Property Services
Contract type
Full time permanent
Region
London
Location(s)
Camden
Description

Role: Resident Liaison Officer

Location: Camden

Salary: from £ 23,000 

Morgan Sindall Property Services provides integrated property maintenance services to both the public and private sector, with particular expertise in housing and public building maintenance.

We are the nation’s complete housing solutions specialist with over 30 years’ experience within the affordable housing sector. We provide planned and reactive maintenance to over 200,000 domestic properties nationwide and have a significant portfolio of large-scale framework refurbishment programmes. Our main areas of expertise include: building management systems, day-to-day responsive repairs, void property refurbishments, programmed maintenance, and electrical and gas installations, servicing and repairs.

 

About the Role

We are looking for an enthusiastic and customer focused Resident Liaison Officer for our contract in Camden. Primarily working with the planned works team on small and large scale internal and external improvements to properties, blocks and estates, you should have internal and external property refurbishment works experience in the social housing sector.

The role will be based around the following core duties:-

  • Linking with customer/residents / line management
  • Make initial contact with residents
  • Visit tenants with details of work content
  • Communicating with residents/ client throughout works programme
  • Attending meetings
  • Collating & presenting reports
  • Project administration

The purpose of this role is to deliver a first class RLO and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.

About You

You must have good knowledge of Microsoft Office and be comfortable using hand held technology (ie tablets , PDA’s). You will also have knowledge of site administration and health and safety on construction sites and experience as either an RLO or in a similar role. The ideal candidate will have come from a housing / repairs & maintenance background, have previous experience in both Project Administration & as an RLO and the ability to pick up bespoke systems with ease.

You will possess excellent interpersonal and customer service skills and a full UK driving licence, as a company van will be provided (work use only).

Closing date 28 September 2018

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