OVERBURY is looking for a CRM Manager
London – West End
About us
Overbury is a fit out and refurbishment company, we build and refurbish the facilities that other people work in. Overbury operate in a variety of sectors including financial, education, retail, media, health and leisure, undertaking projects which range in value from £10k to over £100m. Our clients include the All England Lawn Tennis Club (Wimbledon), RBS, Kingston University, UAL, Hugo Boss, UCL, The Farm, WPP, Sony, BBC, ITV, and BUPA.
Our success is founded on a set of open, honest beliefs that focus on our clients, their goals and what constitutes a successful project for them. Our long term attitude underlines our business - 75% of projects are from repeat clients.
What are we looking for?
A highly skilled CRM manager to help drive innovation and embed Microsoft CRM in a high performing organisation. Working closely with the Head of CRM as well as our CRM users across 8 business divisions, you will ensure Fit Out’s CRM system is used effectively to support the generation of new business. Alongside training and coaching of end users, you will help to drive and support user adoption and the continued development of the CRM system in line with business needs. This role also includes the management and of a CRM Administrator and working closely within the Business Improvement Team to integrate all business management systems.
A bit about the role
Assist with the management of Microsoft Dynamics CRM
Assist with system upgrades, customisations and dashboards
Assist with system testing such as customisations and reports
Carry out end user training, coaching and workshops in classroom style or 1-1 basis.
Front line support for user queries
Manage end user processes for new starters and leavers
Encourage use of CRM as a strategic tool to record relationships and sales activity
Ensure the right data is being captured to support the firm’s business development and growth strategy
Have an understanding of GDPR and how those laws fit with the management of data and communicating to users where appropriate
Use CRM tools to deliver key reports to the business
Project Manage CRM innovations
Identify and develop system improvements and best practice
A bit about you
We are looking for someone creative, keen, helpful, curious, with an eye for detail, someone who thrives on engaging with people. We are open and willing to explore new ideas, especially if they enhance our approach so if you feel confident in identifying opportunities and communicating them to a wider audience this might be the role you’ve been holding out for.
Previous experience with Microsoft Dynamics CRM
Excellent communication skills (written and verbal)
Ability to create confidence within others
High attention to detail, organised, with a calm manner
Self-starter who takes initiative
Ability to self-manage and manage others
Develop business cases for future system changes
Proficient in the use of MS Office
Overbury operates an Equal Opportunities Policy and are committed to building an organisation which actively promotes a culture that is free from discrimination. We welcome applications from all sections of the community.