Vacancy details

Division
Ref
65912
Vacancy title
Customer Performance Manager
Function(s)
Administration/Secretarial, Business Improvement, Project Management, Social Housing/Repairs & Maintenance
Contract type
Full time permanent
Region
London
Location(s)
Westminster
Description

Salary: From 35,000

Benefits  - 26 days holiday plus bank holidays, Enhanced Pension Plan, Private Health Single Cover, Life Assurance, Car/Car Allowance – job need if required for the role, Career progression with our Training and Development programme, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum., Paid voluntary work

 

About Us

Morgan Sindall Property Services provides integrated property maintenance services to both the public and private sector, with particular expertise in housing and public building maintenance.

We are the nation’s complete housing solutions specialist with over 30 years’ experience within the affordable housing sector. We provide planned and reactive maintenance to over 200,000 domestic properties nationwide and have a significant portfolio of large-scale framework refurbishment programmes. Our main areas of expertise include: building management systems, day-to-day responsive repairs, void property refurbishments, programmed maintenance, and electrical and gas installations, servicing and repairs. 

About Role

This is an exciting, newly defined and critical role within our structure, designed to support our Project and Partnership Managers in reshaping our business. This role will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will have lead responsibility for the implementation and day to day operation assisting the Project Manager.

About You

You must have previous experiencing in working in a busy team with a high profile client. previous experience of line management of a large team or  Complaints, Team Leaders, Planners, Admin, Call Handlers and apprentices. Excellent customer services skills and focus on business improvement. Strong planning experience in a repairs and maintenance field being able to deploy circa 60 engineers efficiently. Strong IT skills with both Microsoft Office packages and database management. Ability to engage with a large client:

Specifically you will:

  • Manage the business process systems, ensuring the attainment and compliancy of KPIs through effective scheduling and planning of our extensive mobile workforce including; value and case management targets,
  • Manage SH&E KPIs, contract compliance and customer service metrics.
  • Champion the mobilisation, education and ongoing development of both our quality systems and IS platforms across the business 

You will be either a technically competent ‘service engineer’, first line manager, scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service, maintaining high quality relationships and balancing a variety of stakeholder interests,  

 

 

To be part of a successful team and build your future career with Morgan Sindall please apply now.

This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success.

Closing date: 26 October 2018

 

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