Vacancy details

This vacancy is now closed

Division
Ref
65920
Vacancy title
Customer Care Administrator
Function(s)
Administration/Secretarial, Continuous Customer Care
Contract type
Part time permanent
Region
Salisbury, Wiltshire
Location(s)
Ludershall Office, Salisbury Plain
Description

DESCRIPTIVE TEXT

We are looking for a hardworking and committed Call Out Monitor Administrator, to support the delivery of our prestigious MOD Contract at (Salisbury Plain) Ludgershall, Wiltshire.

Long established in affordable housing, our construction business has evolved in recent years to provide a truly national construction solution. Lovell is the nation’s complete housing specialist and we are dedicated to delivering excellence in everything we do.

The successful applicant will be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:

·         Administrative support to log all reported defects/callouts and track/monitor throughout the resolution process, interfacing as necessary with supply chain partners, the client team etc.

·         Excellent all round communication skills, ensuring that joint communications are accurate, up-to date, consistent and timely.

·         To contribute to the provision of effective and efficient defect resolution, during the Lovell defects liability period, of any defects assigned to Lovell by Amey Reporting Centre.

·         Liaise with Amey Reporting Centre regarding assignment to defects to resolve, validation of same etc.

·         Liaise with sub-contractors to ensure resolution of defects in a timely fashion, as per described deadlines.

·         Maintain accurate entries onto a defect log to ensure all work performed is entered, up to date and correct.

·         Service First.

Skills and experience required:

·         Education to GCSE standard or equivalent.

·         Strong knowledge of Microsoft Office Suite, particular Excel and Outlook.

·         Excellent attention to detail and record keeping.

·         Deadline orientated, tenacious, thorough, methodical, good written and oral communication.

 

 

 

CONTACT DETAILS

Robert Evans, Tidworth Road, Ludgsershall, Wiltshire, SP11 9RP

 

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