Vacancy details

Division
Lovell Partnerships Limited
Ref
66129
Vacancy title
Resident Liaison Officer
Function(s)
Continuous Customer Care
Contract type
Full time permanent
Region
London
Location(s)
London & Home Counties
Description

Lovell in London are in a period of substantial growth with a number of large scale new build regeneration developments in progress across Greater London and the Home Counties and as a result we are delighted to be looking for an experienced Resident Liaison Officer to join the onsite operations team.

The role itself is more than just resident focussed on site, as there is emphasis on client liaison during the various phases of the contracts, therefore the candidate will need to be able to demonstrate an aptitude for confident and competent communication with our clients as well as with the residents and to maintain this close working relationship throughout.

Essential experience required, as follows:

  • Delivering a full resident liaison and customer care service to the project
  • Coordinating resident liaison activities
  • Ensuring resident liaison activities offer an excellent level of communication to the resident and evidenced by high levels of resident satisfaction
  • Achieve the our clients’ KPI targets for resident satisfaction
  • Ensuring all liaison activities are documented and recorded as instructed or required
  • Responsibility for site administration on the specific contracts
  • Supporting and covering for the Senior RLO
  • Excellent Communication skills, both written and verbal

Attributes required:

  • Professional, assertive, confident and outgoing, with empathy for the residents,
  • Essential to be self-motivated, efficient and organised
  • Driving Licence useful

We offer a competitive benefits package to be discussed at interview. Corporate uniform and branded PPE provided.

If this new opportunity excites you and you believe you have the competencies we require please APPLY!

We look forward to receiving and reviewing your application.

Note: The successful applicant will be required to provide references and undertake an enhanced DBS check.

 

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