Salary: £9 per hour - £17,550 PA 37.5 hours
Benefits – 23 days holiday plus bank holidays, Accident Cover - B&CE Scheme, Life Assurance – B&CE Scheme, Company van if required (work use only), Career progression with our Training and Development programme, Company Uniform, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work
About Us
Morgan Sindall Property Services provides integrated property maintenance services to both the public and private sector, with particular expertise in housing and public building maintenance.
We are the nation’s complete housing solutions specialist with over 30 years’ experience within the affordable housing sector. We provide planned and reactive maintenance to over 200,000 domestic properties nationwide and have a significant portfolio of large-scale framework refurbishment programmes. Our main areas of expertise include: building management systems, day-to-day responsive repairs, void property refurbishments, programmed maintenance, and electrical and gas installations, servicing and repairs.
About The Role
The purpose of this role is to deliver a first class customer care service to our clients. By co-ordinating activities including defect management and constant communication via all mediums. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction.
You will be responsible for effectively scheduling various repairs to domestic properties across Dumfries. You will require knowledge of scheduling systems and the operating areas. A knowledge of maintenance repairs and schedule of rates would be an added advantage.
Hours of work are 37½ hrs per week between 8.30am and 5.00pm, Monday to Friday, including one late night shift from 5.00 p.m. to 7.00 p.m.
About You
To be successful in this role, you will have a proven track record in a fast paced customer service environment, particularly within the property services or similar related industry. You will have experience delivering and maintaining the service delivery and KPI reporting required.
You will have excellent interpersonal skills and deliver effective interaction with all members of the customer service team. You will have the ability to develop and maintain good working relationships with the client, employer’s representatives and all key stakeholders.
You may have experience of the following: The Customer Experience, KPI Reporting, Customer Expectations, Feel Good Factor, Customer Service.
To be part of a successful team and build your future career with Morgan Sindall please apply now.
This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success.
Closing date: 15 February 2019