Vacancy details

This vacancy is now closed

Division
Overbury plc
Ref
67173
Vacancy title
Front of House Manager
Function(s)
N/A
Contract type
Full time permanent
Region
London
Location(s)
London
Description

OVERBURY are looking for a Front of House Manager

London – West End

 

About us

Overbury are a fit out and refurbishment company, we build and refurbish the facilities that other people work in.

Our success is founded on a set of open, honest beliefs that focus on our clients, their goals and what constitutes a successful project for them. Our long term attitude underlines our business - 75% of projects are from repeat clients.

We have a culture of encouraging career development and being open to the fresh ideas and opinions of our team, however long they have been with us and whatever their position.

A bit about what you’d be doing

You will be responsible for the development and delivery of the client journey and hospitality proposition visitors receive in Overburys head office, to a standard guests would expect of a leading hospitality or concierge offer to offer a positive & exceptional experience

Create a client journey and hospitality proposition to be agreed with the senior team

You will own the front-of-house discussion with client facing teams, understanding their needs and feedback, lead all aspects of delivery of the agreed client journey

Ensure that the highest level of service is provided to all guests and clients of Overbury

Ensure the highest standards of conduct and personal appearance are always maintained

Ensure that teams are pro-active in delivering the best possible service to guests, understanding the different types of clients and how they can be best looked after

Lead the receptionist, including their recruitment, training and performance management

Contribute more broadly as a member of the Premises and Facilities team for Overbury

Be front and centre with guests, leading from the front

Operating with minimal input from management, exercises excellent judgment and decision making which is guest driven

Excellent communication skills, both verbally and written, with the ability to communicate effectively at all levels

Confident in when to make a decision and when to seek further council on a decision and stick to appropriate deadlines

A self-starter with the ability to demonstrate innovation and drive

Just one more thing to consider

We are looking for someone with exceptional and relevant operational experience, keen, helpful, curious, with an eye for detail, someone who thrives on engaging with people.  We are open and willing to explore new ideas, especially if they enhance our approach so if you feel confident in identifying opportunities and communicating them to a wider audience this might be the role you’ve been holding out for.

Overbury operates an Equal Opportunities Policy and are committed to building an organisation which actively promotes a culture that is free from discrimination. We welcome applications from all sections of the community.

 

Positive about women into contstruction

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