Salary: £21,000 - £23,000 per annum DOE
Benefits:
26 days holiday plus bank holidays, Enhanced Pension Plan, Private Health Single Cover, Life Assurance, Job need car/van if required for the role, Training and Development programme available, Company Uniform if required, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work, we will consider requests for flexible working where possible
About the company
At Morgan Sindall Property Services (MSPS) we believe that talented people are key to our success. There’s nothing that excites us more than finding and developing talent and empowering people to be the best they can be.
We are the leading provider of building maintenance services within the public sector; providing repairs, planned & void refurbishments and compliance services to over 200,000 properties nationwide.
As a company we love pushing boundaries, challenging the status quo and doing things differently to provide the best possible outcomes for our employees and customers. Whether it’s investing in new technology, developing the careers of our people or creating last legacies within the communities we work; we love knowing that we keep moving forward.
About the team
MSPS operates a decentralized philosophy. This means that while we maintain a strong and consistent approach to the way we work, our teams and contracts have the flexibility to tailor and adapt their delivery to meet the needs of our customers.
With over 30 different contracts nationwide, our teams are empowered to make decisions based on what is right for the project, ensuring our customers always comes first.
About The Role
We are looking for an enthusiastic and customer focused Resident Liaison Officer.
The role will be based around the following core duties:-
- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
- To deliver agreed targets within the service area, with support from Project Manager
- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
- Communicating with residents / client throughout works program
- To promote value for money and continuous improvement within the service area.
- Promote a safeguarding culture within Morgan Sindall
- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
- Highlight any possible breaches of Health & Safety or unsafe working practices
- Liaise with the various sections within the project department to help improve KPI’s.
- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure
- Good communication skills; must be able to communicate very confidently both verbally and in writing
The purpose of this role is to deliver a first class RLO and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.
About You
You must have good knowledge of Microsoft Office and be comfortable using hand held technology (ie tablets , PDA’s). You will also have knowledge of site administration and health and safety on construction sites and experience as either an RLO or in a similar role. The ideal candidate will have come from a housing / repairs & maintenance background, have previous experience in both Project Administration & as an RLO and the ability to pick up bespoke systems with ease.
You will possess excellent interpersonal and customer service skills and a full UK driving licence, as a company van will be provided (work use only).
Full or Automatic UK driving licence held for minimum 12 months
To be part of a successful team and build your future career with Morgan Sindall please apply now.
MSPS are proud to support the resettlement of armed forces personnel.
This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success.