Salary: TBC
Morgan Sindall Property Services provides integrated property maintenance services to both the public and private sector, with particular expertise in housing and public building maintenance.
We are the nation’s complete housing solutions specialist with over 30 years’ experience within the affordable housing sector. We provide planned and reactive maintenance to over 200,000 domestic properties nationwide and have a significant portfolio of large-scale framework refurbishment programmes. Our main areas of expertise include: building management systems, day-to-day responsive repairs, void property refurbishments, programmed maintenance, and electrical and gas installations, servicing and repairs.
About the role
We are looking for a Business Administration Apprentice based at our London contract supporting the Customer Performance Manager, your duties will include:
- Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks.
- Understands internal processes and apply them in working practices.
- Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility.
- Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
- Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development.
- A positive attitude towards teamwork and able to work as part of a team.
- Excellent timekeeping skills, able to attend work and college at required times.
- Be compliant with uniform, dress code or PPE requirements for your role
- Complete all E-learning, and H&S training requirements in line with your role
- Act as an ambassador and positive role model to promote apprenticeship opportunities at community events, in line with our CSR and Social value agenda
- Assist with diligent problem solving, resolve and complete jobs at first visit to achieve excellent customer experience results, undertaking fault-finding and diagnostic work as determined by training/within competency under supervision
- Work in conjunction with the Team to deliver a reliable service
- Be responsible for your own safety and that of others as set out in the Company H&SE Policy
- Report any accidents, incidents, near misses
- Carry out administration duties as required by various support functions.
- Assist with the day to day tasks involved within the various support functions to include assisting the Scheduling Team, CPM and APM’s where necessary.
- Make use of computerised packages, eg. Word, Excel and Outlook MSI to assist in supporting colleagues. Also undertake copying, laminating, scanning and other similar duties
- Make and receive telephone calls from customers
- Liaising client and operatives
- Data entry
- Scheduling
- Customer contact
- Administration
- Assisting the CPM with relevant duties
To be part of a successful team and build your future career with Morgan Sindall please apply now.
This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity and that talented people are key to our success.
To be successful in this role you will have good communication skills and a solid knowledge of the basic Microsoft Office packages. You must have a good telephone manner and organisational skills.