Vacancy details

Midlands

Division
Lovell Partnerships Limited
Ref
71229
Vacancy title
Customer Care Administrator
Function(s)
Administration/Secretarial, Continuous Customer Care
Contract type
Full time permanent
Region
Midlands
Location(s)
Midlands
Description

Due to an increase in New Build developments within the Region, we require two full time Customer Care Administrators based at the Quinton, Birmingham Office.

At Lovell we work with local authorities and housing associations to create sustainable communities and leave a positive legacy wherever we work. We develop new housing, construct and refurbish people’s homes and create homes for rent, shared ownership and open market sale. Lovell’s expertise is creating large-scale and social renewal throughout the country.

The role incorporates managing and delivering the administration process relevant to the post contract/handover of completed Open Market and Housing Association properties to clients/purchasers.   Management of daily diary of Customer Care operatives and liaison with sub contractors and the supply chain to resolve defects and complaints. Developing knowledge of the product and services that Lovell provide.

You should be a confident, enthusiastic, personable individual, able to work well with others, be thorough and pay attention to detail; remain patient and have an ability to remain calm in stressful situations. Be able to communicate courteously with customers by telephone and written instruction at all levels and excellent organisational skills are essential.

 


Positive about women into contstruction