Competitive salary and benefits
Benefits:
23 days holiday plus bank holidays, Accident Cover - B&CE Scheme, Life Assurance – B&CE Scheme, Company van if required (work use only), Career progression with our Training and Development programme, Company Uniform, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work
About the company
A leading UK construction and regeneration group, operating in the public and commercial sectors, through six divisions of construction and infrastructure, fit out, property services, partnership housing, urban regeneration and investments.
Morgan Sindall Property Services provides integrated property maintenance services to Local Authorities and housing association clients. We provide planned and reactive maintenance to over 200,000 domestic properties nationwide and have a significant portfolio of large-scale framework refurbishment programmes and strong secured order book and continue to secure long term transformational contracts supported by our USP’s.
We’re passionate about providing services that meet the needs and expectations of each customer and the communities they live in. What makes us special is our ability to capture and translate data gathered from our state-of-the-art systems on our service, assets, customers and communities and improving customer journey. We believe the real value can be found in the intersection of these data sets to provide actionable insights for our clients, helping them to make better investment decisions, improve customer experience and ensure social value initiatives meet the different needs of each community.
About the team
The Operational job family consists of roles that provide front line delivery to our Customers, such as trade’s roles, roles that measure contract performance and the management of these activities.
About the Role
Purpose:
Training to deliver the highest quality service within a specified discipline. Working efficiently and safely in line with best practise achieve excellent customer experience results.
Key Responsibilities:
- Attend all required college training days as the apprenticeship requires.
- Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
- Be compliant with uniform, dress code or PPE requirements for your role
- Complete all E-learning, and H&S training requirements in line with your role
- Act as an ambassador and positive role model to promote apprenticeship opportunities at community events, in line with our CSR and Social value agenda
- Assist with diligent problem solving, resolve and complete jobs at first visit to achieve excellent customer experience results, undertaking fault-finding and diagnostic work as determined by training/within competency under supervision
- Work in conjunction with the Team to deliver a reliable service
- Be responsible for your own safety and that of others as set out in the Company H&SE Policy
- Report any accidents, incidents, near misses
- Carry out administration duties as required by various support functions.
- Assist with the day to day tasks involved within the various support functions to include assisting the Scheduling Team, CPM and APM’s where necessary.
- Make use of computerised packages, eg. Word, Excel and Outlook to assist in supporting colleagues
- Develop an awareness of Health and Safety files and Risk and CoSHH assessments
- Ensure tools are kept in good working order
- Attend Tool Box Talks
About You
- A positive, can do attitude to work
- Excellent customer service skills
- Hardworking and flexible
- Able to work as part of a team
- Capable of using your own initiative
- GCSE English (9-5 / A-D), Maths (9-5 / A-D) or equivalent qualification desirable
MSPS are proud to support the resettlement of armed forces personnel
This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success