Supervisor - Responsive Repairs and Voids

London/Home Counties

This vacancy is now closed

Morgan Sindall Property Services Limited
Vacancy title
Supervisor - Responsive Repairs and Voids
Social Housing/Repairs & Maintenance
Contract type
Full time temporary
London/Home Counties

Competitive salary and benefits


26 days holiday plus bank holidays, enhanced pension plan, private healthcare, life assurance, company car, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.

About the Company

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.  Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

Using data, we provide actionable insights for our clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities (e.g. domestic abuse) and protect the environment. Collaborating with our partners, we find solutions to support and deliver projects to the highest quality and standards.

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

About the Role


To lead a team as part of a project or a defined work stream. Drives excellent service standards and achievement of KPIs including; factors influencing profitability and basic budget management, S,H&E management, compliance and help maintain excellent customer relationships.

Key Responsibilities:

  • Assess resource requirements and support the management of the day to day activity, ensuring that all team objectives are met within overall time, cost and budget constraints.
  • Support the Management team in the achievement and delivery of annual and 5 year plans.
  • Support the implementation of all our policies, Company and industry standards and initiatives and be aware of contractual compliancy across all projects.
  • Lead colleagues on your team to develop best practise and implement change.
  • Support a climate of ideas into innovation and motivate others to act on them.
  • Identify risks and protect business reputation.
  • Assist the Management team in ensuring staff and supply chain understand and utilise KPIs to maximise value.
  • Manage team performance in line with Company policy. Motivate your team to exceed targets.
  • Support the Management team and maximise service delivery and productivity to achieve high levels of performance.
  • Undertake quality assurance and drive a culture of right first time.
  • Promote effective use of MSi and other IT systems within the business, ensuring compliance and effective utilisation
  • Hold regular review team meetings.
  • Demonstrate the performance of your project through inputting to required reports to the management team.
  • Support the Management team in the review of costs.
  • Understand and implement solutions in line with the needs of the client and customer.
  • Resolve complaints and acknowledge compliments informing the Management team. Implement action plans to address any areas of dis-satisfaction.
  • Ensure your team are clear on their roles and responsibilities.
  • Assist on the attainment of targets for turnover, absence, promotion, diversity, etc.
  • Coach, mentor and motivate direct reports, ensuring development needs are identified and that the PDR process is consistently applied across all your team members.
  • Apply HS&E policies ensuring effective implementation.
  • Implement HS&E strategy and management system
  • Ensure your team are accountable for their HS&E responsibilities.
  • Implement as reasonably practicable adequate resources to carry out all operations with due regard to HS&E and welfare including competent HSE advice.
  • Produce concise and accurate data records through PDA / mobile communication systems and reporting, including feedback on vulnerabilities within the community, the use of labour and materials and if tasks are deliverable in the time allocation.

About You

Candidates must have good communication skills; must be able to communicate very confidently both verbally and in writing.

Full or Automatic UK driving licence held for minimum 12 months

The following behaviour principles are important to this role:

  • Put customers first
  • Do the right thing
  • Are passionate about what we do
  • Grow together
  • Strive to be sustainable

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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