Are you interested in a rewarding career in construction? Do you want to develop your skills and knowledge? Would you like to work in a social environment? Then this is an exciting time to join Lovell as we expand the community engagement team in London.
We are looking for a highly organised, motivated, and confident individual to deliver a full community liaison and customer care service to our London new build sites.
Previous experience in a liaison role or within the construction industry would be desirable, but not essential. Experience in dealing with customers, members of the public and strong administrative skills are of greater importance.
We require you to have excellent communication skills and a good command of the English language as you will be our client’s initial point of contact for understanding their resident liaison requirements. You will also ensure consistent communication to both clients and residents throughout the project lifecycle using relevant media and resident/client visits. In doing so, you will build customer confidence and satisfaction whilst promoting a positive company brand image.
Responsibilities will include undertaking community liaison activities such as events with local schools, colleges and universities across the region to promote Lovell to future candidates, work towards our Section 106 obligations and engage with the community. Also, you will attend resident and communication events including open forums, conferences, and meetings to support the community and ensure that any complaints are dealt with effectively.
Achieving our Considerate Contractors Scheme (CCS) requirements, working towards KPI targets for resident satisfaction and monitoring the Community Engagement Strategy will ensure that our residents and clients have the best customer experience possible.
Candidates should ideally hold a valid CSCS card; or you will be required to undertake the test to become a cardholder. You will also require a valid driving licence.
Lovell is part of the Morgan Sindall group of companies and the salary and benefits are competitive and commensurate with that of a large and successful construction and regeneration business.
Further details of the role are in the attached job profile. If you would like to join a fast-paced enthusiastic team where you can make a difference to the community, then please click on APPLY. We look forward to reading your submission.
(closing date extended to 27 January 2023)