Lovell in London Region are recruiting!
We are operational in the London area, around the M25, and the home counties. The business is focused upon the construction of new build affordable housing and we are currently in the midst of substantial growth.
We are looking for an experienced Customer Care Coordinator to join our growing aftercare team, based at our fabulous offices in Farringdon.
You will report to the Head of Aftercare, and working alongside another customer care coordinator, undertake a variety of admin responsibilities relating to the job role. A willingness to learn, be able to take on daily challenges in a fast moving and dynamic environment and be completely reliable and dependable are key.
The main responsibilities are twofold...
a) to deliver a high level of customer service to our client and customer base through effective liaison and coordination with our contractors
and
b) to ensure the prompt resolution of post-handover defects from inception to satisfactory completion in a timely manner
The successful applicant will be required to demonstrate their proven experience in a similar role and have excellent verbal and written communication skills, efficient administration and excellent time management and organisational skills.
Educated to at least GCSE/O Level or equivalent, your IT skills will need to be to an intermediate standard in Microsoft Office, including Excel, Word, and Outlook. Training will be provided on the department’s software packages. A confident and outgoing disposition would serve you well in this role and the ability to work on your own and part of a team are paramount as you will be expected to cover for your colleagues on occasions.
Further details are in the job profile attached. If you think you fit the bill and would like to join a hardworking and committed aftercare team, please submit your application, which we look forward to reading with interest.
In return for your hard work, we offer a competitive benefits package including private medical insurance, pension scheme and above all a friendly working environment where hard work and commitment are recognised and rewarded.