OVERBURY and Morgan Lovell are looking for a CRM Manager
London – West End
About us
Overbury is a dynamic, market leading brand that delivers exceptional fit out and refurbishment projects for some of the world’s most iconic brands. We’re 1000 passionate people working from seven offices across the UK including: London, Manchester, Leeds, Birmingham, Glasgow and Bracknell. Some of our clients include the BBC, Virgin Media, Odeon, Goodyear, University of London, AstraZeneca, and Microsoft.
We’re part of the Morgan Sindall Group plc, the FTSE 250 listed construction and regeneration group with £3 billion revenue. We’re eight complementary businesses with one unified culture and 6,600 talented people who are working to create long-term, sustainable value in the built environment.
Purpose of the role
Working closely with the Head of CRM and our CRM users across 8 business divisions, you will ensure Overbury and Morgan Lovells’ CRM system is used effectively to support the generation of new business. Alongside training and coaching of end users, you will help to drive and support user adoption and the continued development of the CRM system in line with business needs.
Your client-facing skills will play a major part of this role, as communication with users within the business is key to understanding business requirements and turning them into solutions with the assistance of our internal IT development team and third-party consultants.
Key responsibilities
- Assist with the management and development of Microsoft Dynamics 365
- Front line support for user queries
- Carry out end user training, coaching and workshops in classroom style or 1-1 basis, including new starter training and use of CRM as a strategic tool
- Schedule, plan and lead on requirements gathering for CRM innovations, new technologies and customisations
- Manage system upgrades and customisations, including system testing and preparing guidance notes
- Work with the 8 business divisions on report requirements
- Liaise with D365 development teams both internal and external throughout projects and changes
- Support marketing requests using D365 marketing tools
- Manage end user processes for new starters and leavers
- Ensure the right data is being captured to support the firm’s business development and growth strategy
- Working knowledge of Data Protection legislation and GDPR and how those laws fit with the management of data, marketing campaigns, process management and user communication and support
- Data management using searching and duplicate management tools
Applicant Requirements
- Good knowledge of Dynamics 365
- Knowledge of data analysis reporting tools, such as PowerBI
- Knowledge of CRM marketing tools such as D365 for Marketing or Click Dimensions
- A team player with a helpful “can do” attitude
- Excellent communication skills (written and verbal)
- Ability to create confidence within others
- High attention to detail, organised, with a calm manner
- Self-starter who takes initiative
- Able to multi-task and prioritise
- Proficient in the use of MS Office
And in return…
We offer a market leading salary, bonus, and the best benefits package in the industry, including:
25 days’ holiday (plus Bank Holidays and Christmas closure)
An excellent working environment, with the chance to network and meet likeminded people
An open and accepting culture, where you’ll given the scope to come up with your own ideas
Company pension scheme
Private medical care
Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets
Outstanding training and progression
Regular staff social events
Cycle To Work scheme
Just one more thing to consider
We are looking for someone with exceptional and relevant experience, keen, helpful, curious, with an eye for detail, someone who thrives on engaging with people. We are open and willing to explore new ideas, especially if they enhance our approach so if you feel confident in identifying opportunities and communicating them to a wider audience this might be the role you’ve been holding out for.
Overbury operates an Equal Opportunities Policy and are committed to building an organisation which actively promotes a culture that is free from discrimination. We welcome applications from all sections of the community.